FAQ


General
Does Haute Hijab have a physical store?

No. We do not currently have a physical location, although it is something we may consider in the future. In the meantime, we hope you enjoy your shopping experience on our website!

Where can I sign up to your newsletter and get product updates?

Subscribe here to follow our weekly newletter and get notified about all of our newest collections!

Rewards Program
What is Community Rewards?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. To join, go to our Community rewards page here, create your account and start enjoying your rewards!

How do I earn points?

You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the Earn More Points on the menu.

How do I view my point balance?

Your point balance is on every page in the top bar.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What happens if a friend I refer cancels or returns their order?

Your pending points will become canceled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, canceled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Yes!

What loyalty member tier am I?

When you login to your HH account, your tier should be listed on the top right-hand corner of your account page.

How come my tier changed?

Loyalty tiers are based on your spending in the past 365 days. Your tier is adjusted flexibly to match your spend in the past year with the correct tier level. This means that your tier could change dynamically depending on when you placed orders with us. If you believe that you are in the wrong tier, please reach out to us and we’d be happy to look into it with you!

How can I refer a friend?

Thanks for sharing the love! :) To refer a friend, simply head to your Account Page and click "Earn More Points" under My Rewards. From there, you can either Tweet, Post on Facebook, or Email your link to your friends.

When your friend signs up through our link, they will receive a discount on their first purchase and, depending on how much they spend, you could receive points too!

How do I redeem my Reward Points?

You can redeem your reward points when checking out on our site. Simply use the slider to apply as many points as you would like to that purchase. If you aren't seeing this option, make sure you're logged in to your account and you have a minimum of 100 points.

If you're checking out on mobile, make sure to click on "Show order summary" which will expand the checkout options and allow you to redeem points or enter a gift card/ discount code.

Watch the video below for more details:

How do I redeem my reward Points on mobile?

If you are checking out on our mobile site, there is simply one extra step to redeem your reward points. In the checkout flow click on "Show order summary" which will expand the checkout options and allow you to redeem points or enter a gift card/ discount code.

If you aren't seeing this option make sure you're logged in to your account and you have a minimum of 100 points.

Watch the video below for more details:

 

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Shipping & Returns
What shipping options do you offer?

For domestic shipping, we offer USPS (free for orders $20 USD and over and priority shipping) and FedEx. For international shipping, we offer Passport and FedEx. FedEx offers the quickest and most expensive shipping methods, whereas USPS and Passport offer either free or priority shipping, which is still cheaper than FedEx but also takes more time. The best way to examine the different options is to proceed to the checkout window on the website. At that point, based on the weight of your items and your shipping address, you will be presented with a variety of shipping choices. You will see the shipping speed estimates for the different prices.

How long will it take to receive my order?

Once your order is processed, the shipping time varies based on the shipping method that is chosen. You can read more about our shipping policy here.

I'm not in the US. Does Haute Hijab ship to my country?

Yes! We ship globally so as long as there is a working postal system in your country, we will ship to you. :) 

How long does international shipping take?

Standard international shipping usually takes 2-3 weeks. We do offer faster options as well, the price varies depending on where you live and how quickly you need the package to arrive. The best way to examine the different options is to proceed to the checkout window on the website. At that point, based on the weight of your items and your shipping address, you will be presented with a variety of shipping choices. You will see the shipping speed estimates for the different prices.

How much will my customs fees be?

Most countries charge fees on imported goods that they call customs or duty fees. These fees vary country-to-country and are calculated from the weight and size of the package. Most countries don’t charge this tax on every package being shipped across the border- just those that they can tell are imported goods from abroad. Packages that are larger are more likely to be taxed but in each case, it's sort of a gamble whether or not that particular package will be stopped, inspected, and taxed in customs. For this reason, we are not able to guarantee whether or not you will be charged a customs fee or provide a specific estimate about how much this fee will be. That said, we do recommend checking out this Duty Calculator which has information about customs laws and fee structures for many countries around the world. As a reminder, Haute Hijab is not responsible for any customs or duty fees charged.

What is your return policy?

You can return any products purchased within 30 days as long as they are unwashed and unworn. For domestic returns, we can supply you with a pre-paid return label if you head to our returns page here. We charge a $5 return fee to cover the cost of shipping and restocking the merchandise that will be deducted from your refund. However, if you choose to exchange the items instead of receiving a refund, we will waive this $5 fee! Just make sure to complete the exchange during your return process on our returns page. 

Click here for more information on returns and exchanges.

Products & Care
Do you have a gift wrapping option?

Yes, you can select the Gift Wrap option by checking the designated box at the beginning of checkout. You have the option to add a gift message as well.

What are the sizes of the hijabs?

We offer hijabs in three different sizes: Squares, Rectangles, and Maxi.

- Squares: 40" x 40" - After much testing, we have found this to be the best size in order to achieve maximum coverage without too much extra fabric. Here is a video of Melanie explaining how to tie her Signature square wrap style.
- Rectangles: 72" by 27" - This is the standard size that most women are accustomed to. Similar to the square, after much testing we have settled on this perfect size that is the most conducive to different wrapping styles.
- Maxi: 78" by 39" - Our Maxi wraps are designed to be larger for Hijabis who like extra fabric. They are created from our modal fabric, which is similar to viscose but thicker and a bit warmer. These are a great option in the winter! Here is a video of Melanie showing how to wear the Maxi modal wraps.
How do I wash/care for my HH hijabs?
1) Load. Wash your hijabs *only* with other hijabs of like colors — don't include other articles of clothing as they may get twisted up in pant legs, arm sleeves, etc.
2) Wash. Wash all of our hijabs (chiffon, georgette, satin, viscose, modal, and jersey) in warm water on the delicate/hand wash cycle. Use a soft detergent (and fabric softener so they feel super soft!) and feel free to throw in some baking soda to help eradicate odors and stains! (If you need to pre-treat stains, do so before loading into the washer).
3) Dry. Throw everything in the dryer and tumble dry on low. Take everything out as soon as they finish drying to avoid wrinkling.
4) Iron. Any woven or jersey wraps (this includes Viscose and Modal) will shrink up when washing and drying, so they'll need some ironing. When ironing satin or silk, be sure to iron on the non-shiny side to avoid damaging the fabric. Chiffon may or may not need ironing depending on the size of your load and how quickly you remove them from the dryer.
5) Store. Store your hijabs by hanging them on a scarf hanger, or by rolling them and placing into a drawer. Be sure to hang your hijabs as soon as you remove them to avoid any wrinkling.
What happened to your Viscose Woven Hijabs and Maxi Modal Hijabs?

To simplify your shopping experience, Viscose Woven Hijabs and Modal Maxi Hijabs have been combined into one category, Woven Hijabs. Select colors in this collection are offered in both Regular and Maxi sizes. 

Did you discontinue your Essential Silk & Everyday Georgette Hijabs?

Yes, to make room for new collections, we have discontinued our silk chiffon and georgette hijabs, although we still offer printed silk options in our Heritage Collection.

Want to see these items return? Let us know at hello@hautehijab.com!